Return Policy

🏍️ Savile Speed Co. Return & Exchange Policy


At Savile Speed Co., we want you to be confident in every purchase. If you’re not completely satisfied, we offer a simple return and exchange process.

 

🔄 Return Eligibility

  • Time Frame: Items can be returned within 30 days of the delivery date.
  • Condition: Products must be new, unwashed, unused, and in their original packaging and wrapping with all tags and labels intact. Returned items must be in resellable condition.

Exclusions:

  • Products marked as Final Sale
  • Opened electronic items (e.g., communication systems, heated gear)
  • Undergarments for hygiene reasons
  • Installed or used parts

 

🔁 Exchanges

To ensure the fastest service, we recommend placing a new order for the item you would like and returning the original for a refund. This guarantees availability and a quicker turnaround. Exchanges are available only for items of equal or lesser value.

For orders over $70 CAD, we will cover the cost of exchange shipping.

Please note that exchanges are subject to inventory availability and cannot be guaranteed.

 

📦 Return Process
  1. Initiate Return: Submit a return request via your order confirmation/shipping confirmation email. You can also email us at info@savilespeed.com with your order number and reason for return.
  2. Receive Authorization: Your request will be reviewed within 1-2 business days. We’ll issue a Return Merchandise Authorization (RMA) and return instructions.
  3. Return Address: Provided once your return is authorized.
  4. Ship Item: Send the item securely using a trackable shipping method.
  5. Refund Processing: Refunds are issued to your original payment method within 5–7 business days after inspection.

 

🚚 Return Shipping

  • Prepaid Labels: We provide a prepaid return label at our subsidized rate, which will be deducted from your refund.
  • Overseas Returns: For customers outside of Canada, a prepaid label can be provided at our subsidized cross-border rate, which will be deducted from your refund.
  • Label Validity: Return labels are valid for 7 days. Returns not shipped within this period will be considered canceled, and the label will be voided.
  • Ship the Item Yourself: Please return the item with a tracked shipping service if you choose to ship them yourself. We will provide a return address upon request.
  • Return Packaging: All returns must be sent back in their original packaging, including the outer shipping box or packaging. Helmets and other items are never shipped without proper protection, and the same standard is required for returns. Items returned without an outer box or packaging will be rejected and refunds denied.

 

 

💰 Refunds

  • Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
  • If you opted for a prepaid return label, the shipping cost will be deducted from your refund.
  • All If the item is found to be used, damaged, or missing components, a 15% - 30% restocking fee may apply or the return may be denied. Photo evidence may be provided regarding the decision.
  • Shipping fees are non-refundable, unless the return is due to our error.

 

⚠️ Important Notes

All returned items will be inspected. Items that don’t meet return criteria may be returned back to you at your expense.

 

For any questions, please contact us at info@savilespeed.com.


This policy is subject to change without notice. Always refer to the latest version on our website.